Can I cancel a purchase made on the site ?
If you want, you can return your purchase without any penalty within 10 working days from the date when you received the Products purchased on the site. For the return methods, see "How can I return or replace a product ordered on the site?". Remember that the shipping expenses will be at your charge, and you will be responsible in the case of loss or damage of the products, which must not have been worn or used and therefore must bear their seal.
How can I return or replace a product ordered on the site ?
To return a product ordered on the site just follow these steps:
1. Send an e-mail to email@example.com indicating the order number (indispensable for managing the return) and reasons of the return.
2. Prepare the parcel possibly using the original package, including products, package and copy of the purchase document.
3. Ship the package to the address “LA PATCHERIA – Zona Ind.le Coldipozzo snc – 06012 -Promano (PG) Italy”.
When is the return accepted ?
Your return will be dealt with in 48 hours from receiving the goods to our warehouse. After a few hours, you will receive a communication of the return acceptance; otherwise, you will be contacted for possible additional information.
Refund times ?
The refund will be made in 24 hours from accepting the return. The technical times for crediting on the credit card or on the PayPal account depend on the bank circuit.
Refund amount ?
The refund shall equal the value of the purchased products, the shipping expenses cannot be refunded.