Costs, times and methods of shipment

How long will it take to receive my order ?

The order is executed in the next 24-48 hours and delivered on working days (thus excluding Saturdays, Sundays and public holidays in general) in 24-48 hours to Italy, (Sicilia, Sardegna and Calabria in 48-72 hours). For rest of world depends on type of shipping (you can check it during checkout procedure.

How much are the shipping expenses ?

Shipping expenses are free to Italy and in all the world for all orders over 49,90 €; for orders of lower amount depends on delivery address, weight, dimensions and volume, you can check it during checkout procedure.

How can I get updates on the status of my order/shipment ?

Log in your account. In "Account/Order history and details" you will find all your orders, click on "details". Here you can check the order progress in real time, incuded tracking number of the shipment. We will anyway keep you updated also by e-mail; for any need please contact store@lapatcheria.com.

If the courier came and did not find me, what shall I do ?

If our courier does not find anybody for the delivery at the indicated address, he/she leaves a "notice of attempted delivery", namely a paper message where you will find the data to contact him/her and to request a new delivery still at your address, or you can arrange to collect your package directly in the relevant branch. Please contact the courier again within 72 hours from when he/she called in the first time.

To which countries are the products shipped ?

We ship worldwide

Can I have my purchase delivered to an address other than my billing one ?

Of course! You can add a different address for the delivery during checkout.

Can I receive my purchase to an address other than my domicile (for example, at work) ?

Of course! Just fill in "shipping address" with the data of the place where you want to receive the order.

The tracking number does not work

A few hours may pass from when we have communicated you the shipment code for the tracking to when your package is actually visible in the courier tracking systems, generally the tracking code qill start from 8:00 PM.